Terms of Service

Contracting Entity and Notices

These Terms are a binding agreement between you and Printago Inc., a Pennsylvania corporation ("Printago"). Legal notices to Printago must be sent in writing to 211 Haddock Rd, Kline Township, PA 18237 and by email to legal@printago.io. Printago may provide notices to you by email to the address associated with your account or by in-product notice, and such notice is effective when sent.

1. Accounts

Users must provide accurate account information. You are responsible for safeguarding the password that you use to access the Service. Account holders must not share passwords and must report security breaches immediately.

2. License Grant

Subject to your continued compliance with these Terms, Printago grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service solely for your internal business purpose of managing your own 3D printing operations. This license is expressly conditioned on your compliance with Section 3 (Use Restrictions). Any use of the Service outside the scope of this license or in violation of Section 3 is unlicensed, constitutes infringement of Printago's intellectual property rights, and is a material breach of these Terms. All rights not expressly granted in these Terms are reserved by Printago.

3. Use Restrictions

You must use the Service in compliance with all applicable laws. You will not, and will not permit, enable, or assist any third party to:

(a) copy, reproduce, republish, download, display, distribute, or create derivative works of the Service or any portion of it, including its software, source code, object code, user interface, screen layouts, visual design, look and feel, graphics, icons, text, documentation, or workflows;

(b) reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, architecture, structure, or underlying ideas or algorithms of the Service, except to the limited extent this restriction is expressly prohibited by applicable law notwithstanding a contractual waiver;

(c) access or use the Service to develop, build, train, improve, market, or support any product or service that competes with the Service, or copy any features, functions, interface elements, or graphics of the Service for use in any other product or service;

(d) access or use the Service if you are, or are acting for or on behalf of, a competitor of Printago, meaning any person or entity that develops, operates, markets, or is preparing to launch software or services for 3D print farm management, print queue or fleet orchestration, cloud slicing, or 3D printing commerce automation, or any other product or service that competes with the Service;

(e) conduct, disclose, or publish any benchmarking, performance testing, or competitive analysis of the Service without Printago's prior written consent;

(f) use any robot, spider, scraper, crawler, or other automated means to access the Service, or extract, harvest, or index any data or content from the Service;

(g) frame, mirror, or embed any part of the Service within any other site, application, or service;

(h) remove, alter, or obscure any copyright, trademark, or other proprietary notice appearing in the Service;

(i) sublicense, sell, resell, rent, lease, transfer, assign, or otherwise commercially exploit the Service or make it available to any third party, except as expressly permitted by these Terms or a separate written agreement with Printago;

(j) misrepresent your identity, employer, or affiliation when registering for or using the Service, or register or maintain an account for the purpose of any activity prohibited by this Section.

Printago may suspend or terminate your access immediately upon any actual or reasonably suspected violation of this Section, without limiting any other remedy.

4. Subscriptions and Billing

Certain features of the Service are offered on a paid subscription basis, including plans priced by the number of production slots. By selecting a paid plan, you authorize us to charge the applicable fees to your payment method on a recurring basis until you cancel.

Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date. You may cancel at any time from your account settings, and cancellation takes effect at the end of the current billing period.

Except where required by law, fees are non-refundable, and we do not provide refunds or credits for partial billing periods or unused capacity. We may change our fees or plans on prospective notice, and continued use of the Service after a change takes effect constitutes acceptance of the new fees.

5. Ownership; Reservation of Rights

The Service, including all software, source code, object code, databases, user interfaces, screen designs, layouts, visual design, look and feel, graphics, icons, logos, text, documentation, and all modifications, improvements, and derivative works of any of the foregoing, together with all intellectual property rights in the foregoing, are and will remain the exclusive property of Printago Inc. and its licensors. The Service is protected by United States and international copyright, trademark, trade secret, and other intellectual property laws.

Except for the limited license expressly granted in Section 2, nothing in these Terms transfers or grants to you any right, title, or interest in or to the Service or any intellectual property of Printago. Printago's names, logos, and product names are trademarks of Printago Inc., and no right or license to use them is granted under these Terms.

Open-source components included in the Service are licensed under their own applicable terms, which govern use of those components. Printago does not claim ownership of such components.

6. Your Content

You retain all ownership rights in the 3D models, files, designs, and other content you upload to the Service ("Your Content"). We do not claim ownership of Your Content.

You grant Printago a limited, non-exclusive, worldwide license to store, process, reproduce, slice, and transmit Your Content solely as necessary to operate and provide the Service to you, including sending files to the printers and third-party services you connect. This license ends when you delete Your Content or close your account, except for residual copies retained in routine backups for a limited period.

You are responsible for ensuring you have the rights necessary to upload and use Your Content, that it does not infringe the intellectual property or other rights of any third party, and that your creation, upload, printing, and use of Your Content complies with all laws and regulations applicable to you in your jurisdiction. You are solely responsible for determining whether Your Content is lawful in your location. Printago does not scan, monitor, or review Your Content for legality.

7. Feedback

If you send Printago suggestions, ideas, or feedback about the Service, Printago may use it freely, without restriction and without any obligation to you.

8. Third-Party Services and Integrations

The Service lets you connect third-party accounts and services, including printer manufacturers and sales channels such as Bambu Lab, Etsy, Amazon, eBay, and TikTok Shop. Your use of those third-party services is governed by their own terms and privacy policies, and Printago is not responsible for their content, availability, or practices. You are responsible for complying with the terms of any third-party service you connect.

9. Monitoring and Records

Printago maintains logs of account registration, acceptance of these Terms, and usage activity, and may monitor use of the Service to verify compliance with these Terms and to investigate suspected violations. You acknowledge that these logs are records made and kept in the ordinary course of Printago's business.

10. Termination; Survival

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, at our sole discretion, including for any violation of these Terms. You may stop using the Service and close your account at any time.

Sections 3 (Use Restrictions), 5 (Ownership), 7 (Feedback), 9 (Monitoring and Records), 14 (Injunctive Relief), 15 (Attorneys' Fees), 16 (Dispute Resolution), and any other provision that by its nature should survive, survive termination of these Terms or closure of your account, regardless of the reason.

11. Disclaimer of Warranties

The Service is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Printago does not warrant that the Service will be uninterrupted, error-free, or secure, or that it will meet your requirements. You are responsible for supervising your printers and print jobs, and Printago is not responsible for the outcome, safety, or quality of any physical print.

12. Limitation of Liability

Printago is not liable for indirect damages, data loss, or service interruptions.

13. Indemnification

You agree to indemnify and hold harmless Printago and its affiliates, officers, and employees from any claims, damages, liabilities, and expenses arising out of your use of the Service, your violation of these Terms, or your infringement of any third-party right, including in connection with Your Content.

14. Injunctive Relief; Remedies

You acknowledge and agree that any violation of Sections 2, 3, or 5 would cause Printago irreparable harm for which monetary damages would be an inadequate remedy, and that in the event of such violation, actual or threatened, Printago is entitled to seek injunctive and other equitable relief in any court of competent jurisdiction, without the requirement of posting a bond or proving actual damages, in addition to all other rights and remedies available at law or in equity. All rights and remedies are cumulative.

15. Attorneys' Fees

In any action, arbitration, or proceeding arising out of or relating to a violation of Sections 2, 3, or 5 of these Terms, the prevailing party will be entitled to recover its reasonable attorneys' fees, expert fees, and costs from the other party, in addition to any other relief awarded.

16. Dispute Resolution

Except as provided below, any dispute arising out of or relating to these Terms or the Service will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules or, for individuals using the Service for personal or household purposes, its Consumer Arbitration Rules, seated in Schuylkill County, Pennsylvania, before a single arbitrator. Judgment on the award may be entered in any court of competent jurisdiction.

Notwithstanding the foregoing: (a) either party may bring a claim for infringement or misappropriation of intellectual property rights, or an action for injunctive or other equitable relief arising from an actual or threatened violation of Sections 2, 3, or 5, in any court of competent jurisdiction, including the United States District Court for the Middle District of Pennsylvania and the state courts located in Pennsylvania, and each party consents to the personal jurisdiction and venue of those courts for such actions; and (b) either party may bring an individual claim in small claims court where it qualifies.

To the fullest extent permitted by law, you and Printago each waive the right to a trial by jury and the right to bring or participate in any class, collective, consolidated, or representative proceeding. Disputes may be brought only in each party's individual capacity. If this waiver is held unenforceable as to a particular claim, that claim alone must proceed in court, and the waiver continues to apply to every other claim.

These Terms are governed by the laws of the Commonwealth of Pennsylvania and the United States, without regard to conflict of laws principles.

17. Changes to These Terms

We may modify or replace these Terms at any time, at our sole discretion. For material changes, we will provide notice by email or in-product notice. By continuing to use the Service after changes take effect, you agree to the revised Terms. If you do not agree to the revised Terms, you must stop using the Service.

Last Updated: August 12, 2026.

18. Order of Precedence

If you or your organization has a separately negotiated written agreement with Printago (including any enterprise, master services, or partner agreement), that agreement controls to the extent it conflicts with these Terms.