Terms of Service

Accounts

Users must provide accurate account information. You are responsible for safeguarding the password that you use to access the Service. Account holders must not share passwords and must report security breaches immediately.

Use of the Service

Users agree to lawful use only and cannot violate laws, restrict service enjoyment, or impair system functionality.

Subscriptions and Billing

Certain features of the Service are offered on a paid subscription basis, including plans priced by the number of production slots. By selecting a paid plan, you authorize us to charge the applicable fees to your payment method on a recurring basis until you cancel.

Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date. You may cancel at any time from your account settings, and cancellation takes effect at the end of the current billing period.

Except where required by law, fees are non-refundable, and we do not provide refunds or credits for partial billing periods or unused capacity. We may change our fees or plans on prospective notice, and continued use of the Service after a change takes effect constitutes acceptance of the new fees.

Intellectual Property Rights

The Service and its entire contents, features, and functionality are owned by Printago, its licensors, or other providers of such material and are protected by intellectual property laws. The company uses open-source software without claiming ownership.

Your Content

You retain all ownership rights in the 3D models, files, designs, and other content you upload to the Service ("Your Content"). We do not claim ownership of Your Content.

You grant Printago a limited, non-exclusive, worldwide license to store, process, reproduce, slice, and transmit Your Content solely as necessary to operate and provide the Service to you, including sending files to the printers and third-party services you connect. This license ends when you delete Your Content or close your account, except for residual copies retained in routine backups for a limited period.

You are responsible for ensuring you have the rights necessary to upload and use Your Content, that it does not infringe the intellectual property or other rights of any third party, and that your creation, upload, printing, and use of Your Content complies with all laws and regulations applicable to you in your jurisdiction. You are solely responsible for determining whether Your Content is lawful in your location. Printago does not scan, monitor, or review Your Content for legality.

Third-Party Services and Integrations

The Service lets you connect third-party accounts and services, including printer manufacturers and sales channels such as Bambu Lab, Etsy, Amazon, eBay, and TikTok Shop. Your use of those third-party services is governed by their own terms and privacy policies, and Printago is not responsible for their content, availability, or practices. You are responsible for complying with the terms of any third-party service you connect.

Termination

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion.

Disclaimer of Warranties

The Service is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Printago does not warrant that the Service will be uninterrupted, error-free, or secure, or that it will meet your requirements. You are responsible for supervising your printers and print jobs, and Printago is not responsible for the outcome, safety, or quality of any physical print.

Limitation of Liability

Printago is not liable for indirect damages, data loss, or service interruptions.

Indemnification

You agree to indemnify and hold harmless Printago and its affiliates, officers, and employees from any claims, damages, liabilities, and expenses arising out of your use of the Service, your violation of these Terms, or your infringement of any third-party right, including in connection with Your Content.

Governing Law

These Terms shall be governed and construed in accordance with the laws of the United States and the state of Pennsylvania.

Dispute Resolution

Disputes proceed through arbitration in Pennsylvania via the American Arbitration Association or through state courts.

Changes to the Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time.

Last Updated: July 1, 2026.